At GlowySkin Care, we understand the importance of receiving your order as soon as possible. That’s why we strive to process and ship your instock items within 4 business days, unless otherwise stated in the item description. As soon as your package is on its way, you will receive a shipping notification with a tracking number and a notice in case your package was shipped with a signature confirmation service.
We ship all our orders through the USPS Parcel Post service, and delivery time varies from 2-10 business days depending on your location. For an additional cost, we also offer express shipping options. All our items are shipped with a delivery confirmation slip, which allows us and you to track your item easily. You can track your package by its number on the USPS website, as it reflects the package progress more accurately.
In case you do not receive your package within the estimated time frame, please contact our Customer Service department immediately. We will investigate the shipping issue as quickly as we can. Due to rare instances of package loss, some areas require a mandatory signature for USPS package delivery (apartment complexes, business complexes, large cities such as NY, Chicago, Miami, etc.). In this case, you will receive a note that your order was shipped with a signature confirmation.
If you request that your package be left without a signature, then you also agree to release GlowySkin Care from any and all liability if your package is lost or stolen. In this case, it is important to note that the customer assumes all responsibility for the package once it has been “delivered” by the United States Postal Service. We cannot be held responsible for any lost or theft of a package after it has been delivered by USPS. If you choose this option, please contact our Customer Service and indicate this option. Without your release, the package will be shipped as stated above.
When your order arrives, it is important to inspect each individual item for any damage that may have occurred during shipment and notify GlowySkin Care within 24 hours of receiving the package.
For unclaimed packages and returns due to an incorrect address, please be sure the shipping address entered is correct. Packages returned to us by USPS marked “unclaimed” or “undeliverable” due to customer error or failure to claim the package will not be re-shipped. In
these cases, the original purchase price will be promptly refunded, however, shipping and handling charges may not be refunded.
For international customers using “forwarder’s” services, using a freight forwarder to ship items internationally may result in complications not covered by our policy. GlowySkin Care will not be responsible for damage or loss that occurs to goods after they’re delivered to the freight forwarder. This means that we are not able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.
You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Products exported by you through a freight forwarder may be returned to GlowySkin Care, provided that you are responsible for all the costs associated with returning the goods to the U.S.
International shipping may also be subject to customs duties and taxes. The recipient of the package (you) is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and other charges that are not included in the item price or shipping cost. These charges are the responsibility of the buyer and will vary by country. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
At GlowySkin Care, we are dedicated to providing the best service and products to our customers. If you have any questions or concerns regarding your order, please do not hesitate to contact our Customer Service department. We are here to assist you and ensure that your shopping experience with us is a positive one.
In addition, it is important to note that international orders may be subject to additional delays due to customs clearance procedures, which are beyond our control. We recommend that our international customers check with their local postal service for more information on customs clearance procedures and estimated delivery times.
In summary, at GlowySkin Care, we strive to provide the best service and products to our customers. We take great care to ensure that your orders are processed and shipped as quickly as possible, and we provide tracking information to keep you informed of your package’s progress. We understand that shipping can be a concern for our customers, and we are here to assist you with any questions or concerns you may have. We hope that you have a positive experience shopping with us, and we look forward to serving you.